PowerProof Online Proofing System (OPS) Help

Introduction

PowerProof Online Proofing System (OPS) helps authors/reviewers to mark up their review comments/corrections in Proof PDF files and submit them to Journal and Production Editors (PEs) without uploading them to the server. These Proof PDF files can be sent for shared review, and you need an Adobe Reader (version 8.0 or above), Adobe Standard, or Adobe Professional (version 8.0 or above) to submit your corrections.  The following sections of this document will help you use this system effectively.

Author/Reviewer eProof Site

Go to the eProof Web site by clicking the link you received in the notification e-mail. View the proof details with link to the Proof PDF file on this Web page (Figure 1). This Web page also has links to:

Figure 1: eProof Site

Figure 2: Proof Details

Working with Shared-Review-Enabled Proof PDF Files

The shared-review feature in proof PDF files enables reviewers to view the review comments /corrections made by other reviewers and mark their own review comments/corrections at the same time.



Frequently Asked Questions (FAQs)

Here are some of the Frequently Asked Questions (FAQs) about difficulties in accessing proof files. For more information, please e-mail us at help@eproof.aptaracorp.com

FAQs About Difficulty in Accessing the Proof Files

  1. When I click the eProof Web site URL link, I get the following message:

    "ERROR! You have received the following error:

    Sorry, Wrong ID specified".

    This message is displayed when incomplete URL is passed to the browser while accessing the Web site. This may happen because of the breakage of URL link sent in the e-mail [i.e. the complete URL is not hyper linked]. From the e-mail text, please copy the complete URL and paste it on the browser's URL address bar and try to access the site. This is the most feasible solution for your problem.

  2. When I click the eProof Web site URL link, I get the following message:

    "Not found. The requested object does not exist on this browser" or

    "Your browser sent a query that this server could not understand”.

    Consider the following points to fix this problem.

    1. Make sure your Internet connection is active.

    2. Check your Internet connection speed. Due to slow Internet connectivity, a time out can cause the message to be displayed. Please try signing in again after some time.

    3. Check whether you have pasted the complete URL link (the URL link provided in the e-mail you received) into the web address bar of your web browser. Also, note that the URL link is case-sensitive.

  3. I downloaded a file from the eProof Web site, but when I tried downloading another one, I got the following message:

    "The requested object does not exist on this server”.

    If you get this message, please either reconnect to the eProof Web site using the link provided in the e-mail or just reload the eProof Web site.

  4. I clicked the Proof PDF link [filename link], but could not access the file.

    There could be many reasons behind your inability to access the file. It seems your Internet connection was rather slow when you tried to access the file. Please wait, as accessing the file may take some time. Also, make sure that your Web browser is JavaScript-enabled.

  5. I managed to access a Proof PDF file, but could not print it correctly.

    Please check whether you can view the entire file [all pages] by scrolling down page wise before giving the print command. If you can view the PDF file correctly, you should not have any problems with printing it unless there is something wrong with your printer configuration. Get your printer configuration checked.

  6. When I click the Proof PDF link or Additional Information link, I get a message saying, "Could not find Acrobat External Window".

    You normally get this message if your Adobe software (Reader or Adobe Exchange) is not configured correctly.  You need to configure your Adobe software correctly. Also, you can download the PDF file, save it to your computer, and then open it using your Adobe software. Take a look at the alternate method for downloading Proof PDF files given below.

Help on Adobe Acrobat Reader